Customer Service Representative

IXOM plays a vital part in the lives of tens of millions of people every day. We’re the experts behind the scenes, who ensure safe and reliable access and help industries, businesses and local communities to thrive.

Our products, services and solutions are used across many end markets, including dairy, agriculture, viticulture, electricity, steel, food and beverage, pulp and paper, mining and construction, and water treatment (just to name a few). 

We are supported by over 1,300 people globally and our operations span across four continents and nine countries, with headquarters in Melbourne, Australia. 

About your role

We’re excited to be recruiting a passionate Customer Service Representative to join our team at the Newmarket Office on a 12-month Fixed Term Contract, covering maternity leave.

This is a fantastic opportunity to become part of a supportive and collaborative team. We’ll provide comprehensive training and ongoing support to ensure you’re set up for success and ready to hit the ground running with all things Ixom! 

At IXOM, our customers are the most integral part of what we do. Alongside a complex warehousing, logistics and supply chain function, the Customer Service teams are responsible for ensuring all our customers get end to end support. To be successful in this role you will be eager to learn, driven, and have excellent organisation & communication skills.

Key responsibilities

• Manage the customer order process (end to end)
• Ensure orders are raised in line with DIFOT processes
• Ensure the accurate delivery of the right product to the right customer
• Build and maintain excellent customer relationships
• Accurate recording and processing of all orders
• Work closely with the Account Management and Supply teams to meet customer needs
• Monitor orders and take a proactive approach to resolve any potential problems
• Provide outstanding customer service
• Develop and maintain collaborative, cooperative and effective relationships with internal stakeholders

What are we looking for?

• Have customer service experience, either phone based or face-to-face
• Be a good team player with the ability to handle stressful situations
• Comfortable influencing stakeholders
• Ability to think on your feet and problem solve
• Strong written and verbal communication skills
• Strong time management skills
• Excellent attention to detail skills
• Ability to work in a fast-paced and demanding environment
• A background in Supply Chain or Logistics will be highly regarded

Benefits at IXOM

We take looking after our people seriously. 

For a start, you'll work for a large global organisation, where you'll not only earn a competitive salary, but you'll also have access to an Employee Assistance Program, a recognition program, and a range of health and wellness benefits and discounts. 

Our wellbeing program is second to none, and we offer a range of education assistance and learning resources, as well as secondment and promotion opportunities to help you grow both personally and professionally. 

We support what’s important to you by promoting workplace giving, diversity and providing volunteering leave, and, of course, we offer flexible working wherever possible. 

To Apply

If this sounds like you, we’d love to hear from you!

Our Process

At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants’ suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact our Talent Acquisition team.