Account Manager

IXOM plays a vital part in the lives of tens of millions of people every day. We’re the experts behind the scenes, who help industries, businesses and local communities to thrive.

Our products, services and solutions are used across many end markets, including water treatment, dairy, agriculture, viticulture, electricity, steel, food and beverage, pulp and paper, mining and construction (just to name a few). 

Our expertise extends to water treatment systems, offering services ranging from water treatment plant design, construction, rental, to ongoing operation and maintenance, ensuring the seamless functioning of water treatment processes.

Your role

Based in our East Melbourne Head Office and reporting to the Sales Manager – Industrial/Agriculture, this role offers a blend of business development and commercial activities. As an Account Manager at IXOM, your role is to maintain and grow sales by exploring new opportunities within existing and dormant accounts. You will be primarily maintaining relationships with your customers via phone with a few on-site visits each month. As a Junior Professional, you will undertake professional and technical development plans, be mentored by industry professionals and join the IXOM Professional Networking Group to develop your business skill and learning opportunities. This provides exciting future career options in a great business and industry.

Your responsibilities

• Build and own strong customer relationships through effective account and territory management, timely action of customer queries and proactive follow up

• Ensure a high standard of communication at a business level so that the Ixom Value Proposition is recognised and valued

• Generate leads through customer interaction (e.g. calls, written correspondence)
• Maintain business growth with a pipeline of new opportunities
• Review account performance to inform account prioritisation decisions (e.g. shift greater attention onto growth accounts)
• Work with Product Managers & Supply Chain business partner to develop bespoke supply chain solutions as required

• Provide market intelligence to Industry Leads and Product Managers to inform pricing, product plans and industry strategies
• Maintain and update detailed customer information in the IXOM CRM System
• Deliver annual Volume, Revenue & Gross Margin targets for the customer patch.

Your skills & experience

• Excellent communication and interpersonal skills with ability to work well with a team
• Highly organised, self-driven and motivated
• 2-3 years relevant work experience with sales, account managing or similar 
• Tertiary Qualification in Business, Science or Engineering – desired
• Logistics or chemical manufacturing/industry experience is highly regarded

Your benefits at IXOM

For a start, you'll work for a large global organisation, where you'll not only earn a competitive salary, but you'll also have access to an Employee Assistance Program, a recognition program, and a range of health and wellness benefits and discounts. 

Our wellbeing program is second to none, and we offer a range of education assistance and learning resources, as well as secondment and promotion opportunities to help you grow both personally and professionally. 

We support what’s important to you by promoting workplace giving, diversity and providing volunteering leave, and, of course, we offer flexible working wherever possible. 

To Apply

If this sounds like you, we’d love to hear from you!

Our Process

At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants’ suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact our Talent Acquisition team.