Credit Controller

IXOM plays a vital part in the lives of tens of millions of people every day. We’re the experts behind the scenes, who ensure safe and reliable access and help industries, businesses and local communities to thrive.

Our products, services and solutions are used across many end markets, including dairy, agriculture, viticulture, electricity, steel, food and beverage, pulp and paper, mining and construction, and water treatment (just to name a few). 

We are supported by over 1,300 people globally and our operations span across four continents and nine countries, with headquarters in Melbourne, Australia. 

About your role

We are currently searching for a dynamic and enthusiastic Credit Controller to join our Finance team in our Melbourne CBD Head Office. Reporting into the Senior Credit Controller, the Credit Controller will be responsible for credit collection of customer accounts in a manner that ensures cash and debtor targets are met; minimises bad debts; and ensures high customer satisfaction and ease of working with IXOM.

Key Responsibilities

• Manage the timely and effective collection of all debts and payments through regular and proactive contact with customers
• Maintain strong relationships with customers to ensure invoices are clear for payment
• Monitor debtor balances to ensure a reduction in debtors DSO
• Reconciliation of complex accounts including as required, liaising with customers as well as internal teams to resolve issues
• Conduct credit and collection activities in line with credit management policies and procedures
• Maintain proper records of customer (debtor) accounts for visibility
• Recommend and undertake process improvements to ensure quality service delivery and drive continuous improvements
• Provide ad-hoc reporting as required

Who are we looking for?

• Prior experience using SAP is essential for the successful candidate
• Proven and successful track record in collecting customer debts
• Excellent communication skills – written and verbal
• Flexible and adaptable to work in a fast-paced environment
• Confident liaising with a variety of stakeholders across the Finance and broader business
• Calm, confident manner to handle potentially uncomfortable conversations
• High attention to detail and effective problem-solving skills
• Self-motivated with the desire to continue learning and developing

Benefits at IXOM

We take looking after our people seriously. 

For a start, you'll work for a large global organisation, where you'll not only earn a competitive salary, but you'll also have access to an Employee Assistance Program, a recognition program, and a range of health and wellness benefits and discounts. 

Our wellbeing program is second to none, and we offer a range of education assistance and learning resources, as well as secondment and promotion opportunities to help you grow both personally and professionally. 

We support what’s important to you by promoting workplace giving, diversity and providing volunteering leave, and, of course, we offer flexible working wherever possible. 

To Apply

If this sounds like you, we’d love to hear from you!

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Our Process

At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants’ suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact our Talent Acquisition team.