Key Account Manager - Personal Care

IXOM plays a vital part in the lives of tens of millions of people every day. We’re the experts behind the scenes, helping industries, businesses, and local communities thrive.

Work with highly specialised ingredients across Personal Care, Actives, Essential Oils and Fragrance — and partner with leading brands to bring innovative formulations to life.

At IXOM, we’re growing our Life Sciences – Personal Care portfolio, and we’re looking for a commercially driven Key Account Manager to lead and expand strategic customer relationships across Victoria.

About your role

This is a consultative, solution-led commercial role within a niche and growing segment.

You’ll own a portfolio of key Personal Care customers and:

• Develop deep insight into customer formulations, innovation pipelines and product strategies
• Identify new growth opportunities across ingredients, actives and specialty raw materials
• Lead commercial discussions including pricing, tenders and long-term agreements

Success in this role comes from combining technical curiosity with strong commercial thinking — translating product capability into real customer value.

Key Responsibilities

• Own and grow a portfolio of Personal Care accounts, delivering revenue, volume and margin targets
• Identify and convert high-value opportunities across new and existing customers
• Build trusted relationships with R&D, formulation, procurement and commercial stakeholders
• Develop and execute strategic account plans aligned to customer and IXOM growth
• Lead negotiations, tenders and contract discussions
• Partner internally to deliver tailored, value-based technical solutions
• Maintain disciplined pipeline, forecasting and CRM management

Who are we looking for?

We’re keen to hear from candidates with direct exposure to Personal Care, Essential Oils, Pharmaceuticals & Health and Wellness ideally including:

• Experience in Personal Care, Cosmetics or specialty chemical/ingredient distribution
• Exposure to actives, essential oils, fragrance, or formulation-driven products
• Strong track record in B2B business development and key account growth
• Proven ability to sell technical / solution-based products into complex customer environments
• Excellent verbal and written communication skills, with the ability to translate technical concepts into clear commercial value
• Strong commercial acumen across pricing, negotiation and long-term agreements

Backgrounds highly regarded:

• Personal Care ingredient suppliers or distributors
• Life Sciences or specialty chemicals aligned to Personal Care

Why IXOM?

IXOM plays a critical role behind the scenes in industries that touch everyday life.

 
Within Life Sciences, we’re building a high-growth, specialist portfolio, combining:

• Deep technical capability
• Strong supplier relationships
• A customer-first, solution-driven approach

Benefits at IXOM

We offer more than just a competitive package — we’ve built a culture where people genuinely enjoy coming to work.

• A collaborative, down-to-earth team where your expertise is valued
• The opportunity to partner closely with experienced leaders and technical specialists
• Flexible working and a supportive environment that enables you to do your best work
• Regular team and organisation-wide events that keep us connected and engaged
• A modern office environment with great breakout spaces (and a few competitive ping pong matches!)
• Monthly “bring your dog to work” day — because we know work is better with furry friends

To Apply

If this sounds like you, we’d love to hear from you!

Our Process

At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants’ suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact our Talent Acquisition team.