Key Account Manager

About your role

As an Account Manager, you’ll play a key role in driving new customer growth and expanding Ixom’s presence across the Life Sciences, ABP, and Personal Care markets throughout Melbourne and Victoria. This role is all about identifying opportunities, developing strong commercial relationships, and delivering value through Ixom’s extensive portfolio of specialist materials.

You’ll lead new business development while also nurturing and growing existing customer accounts. Success in this role comes from understanding customer needs deeply, collaborating closely with technical experts, and providing tailored product and service solutions that support long‑term partnerships.

Ixom Account Managers are proactive, commercially minded, and committed to building trusted relationships. If you thrive in a customer‑focused environment and enjoy turning opportunities into sustainable growth, this role offers the scope and support to make a real impact.

Key Responsibilities

• Ensure all customer and product‑related SH&E requirements are met in line with Ixom policies and timeframes, maintaining zero recordable SH&E incidents.

• Proactively identify, pursue, and convert new business opportunities to drive revenue, volume, and margin growth across the ABP and Personal Care segments.
• Support existing customers while generating high‑quality leads through purposeful engagement, including visits, calls, and written communication.
• Analyse account performance and market potential to prioritise high‑value prospects and focus efforts where growth potential is greatest.

• Provide market insights to support pricing decisions, product planning, and broader growth strategies.
• Prepare proposals, quotes, tenders, and RFQ responses to secure new business.

• Maintain accurate customer information and master data within the CRM.

• Draft customer contracts and approval requests, working with Product Management and other internal stakeholders to secure optimal commercial outcomes for Ixom.
• Partner with Customer Service to monitor the sales process and resolve customer issues or complaints.

Who are we looking for?

• At least 10 years of experience in B2B business development, ideally within the Essential Oils, Life Sciences, or Personal Care markets.
• A tertiary qualifications in a technical discipline would be advantageous

• A demonstrated ability to identify, develop, and convert new customer opportunities into sustainable commercial outcomes.
• A strong track record in solution‑based selling, with the capability to align customer needs with technical product offerings.
• Proficiency in CRM systems for lead generation, pipeline management, and opportunity tracking.
• Highly developed negotiation, influencing, and stakeholder engagement skills, with the ability to build strong internal and external relationships.

Benefits at IXOM

For a start, you'll work for a large global organisation, where you'll not only earn a competitive salary, but you'll also have access to an Employee Assistance Program, a recognition program, and a range of health and wellness benefits and discounts. 

Our wellbeing program is second to none, and we offer a range of education assistance and learning resources, as well as secondment and promotion opportunities to help you grow both personally and professionally. 

We support what’s important to you by promoting workplace giving, diversity and providing volunteering leave, and, of course, we offer flexible working wherever possible. 

To Apply

If this sounds like you, we’d love to hear from you!

Our Process

At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants’ suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact our Talent Acquisition team.