Technical Account Manager - PCS

IXOM plays a vital part in the lives of tens of millions of people every day. We’re the experts behind the scenes, who ensure safe and reliable access and help industries, businesses and local communities to thrive.

Our products, services and solutions are used across many end markets, including dairy, agriculture, viticulture, electricity, steel, food and beverage, pulp and paper, mining and construction, and water treatment (just to name a few). 

We are supported by over 1,300 people globally and our operations span across four continents and nine countries, with headquarters in Melbourne, Australia. 

About your role

Reporting to our Market Manager, this technical sales role will allow you to nurture existing relationships, while delivering improvement through innovation and creative technical solutions. Most of your customers will be based in the Warrnambool region with some travel around this area.

In this role, you will work with our broader Process Cleaning Solutions business with a focus on dairy manufacturers in the area. You will become the subject matter expert in the areas of Dairy Cleaning and Production Process applications. This is a perfect role for someone early in their career looking to grow with a market leader.

You will have the opportunity to join our Junior Professional cohort. As a Junior Professional at IXOM, you will undertake professional and technical development programs, be mentored by industry professionals and join the IXOM Professional Networking Group to develop your business skill and learning opportunities.

Key Responsibilities

• Deliver on contractual commitments to customers
• Provide responsive account management and customer service
• Prepare and execute customer service plans to improve profitability and satisfaction
• Generate leads through customer interaction (e.g., visits, calls, written correspondence)
• Provide technical support and information to customers whilst delivering productivity improvements through innovation and technical solutions
• Work closely with Sales and Market managers to identify and develop new customers and products, increasing market share and improving profitability
• Capture market intelligence and competitor information

Who are we looking for?

• A tertiary qualification in a technical discipline, for example, Food, Engineering, Chemistry, Science within the last 2 years
• Strong communication skills with a great ability for relationship building and stakeholder management
• Prior experience in a role within the processing industry, desired but not essential
• Passion for learning and a desire to grow in your career
• Commercial acumen to truly understand the business development cycle, challenge current processes and offer insights

Benefits at IXOM

We take looking after our people seriously. 

For a start, you'll work for a large global organisation, where you'll not only earn a competitive salary, but you'll also have access to an Employee Assistance Program, a recognition program, and a range of health and wellness benefits and discounts. 

Our wellbeing program is second to none, and we offer a range of education assistance and learning resources, as well as secondment and promotion opportunities to help you grow both personally and professionally. 

We support what’s important to you by promoting workplace giving, diversity and providing volunteering leave, and, of course, we offer flexible working wherever possible. 

To Apply

If this sounds like you, we’d love to hear from you!

Our Process

At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants’ suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact our Talent Acquisition team.