Customer Service Representative

Oilchem Australia, based in Epping, Victoria, is an IXOM brand and a trusted Australian supplier of chemicals, bulk fuels, base oils, solvents, lubricants, and gaseous products to the Australian market. We support a diverse range of industrial, commercial, and specialist customers with reliable products and a strong commitment to safety and service.

As part of IXOM, we are aligned with a well‑established, values‑driven organisation with a strong reputation across Australia and New Zealand. Our focus is on quality, compliance, and building long‑term customer partnerships by delivering practical, efficient solutions.

About your role

We are seeking a reliable and customer‑focused Customer Service Representative to join our team on a 12‑month fixed‑term contract to cover maternity leave. This role plays a key part in ensuring a smooth customer experience by managing orders, invoicing, and day‑to‑day customer enquiries across our chemical and gas operations.

In this varied role, you will be the first point of contact for customers and support the business through accurate order processing, invoicing, and administration. You’ll work closely with internal teams to manage customer expectations and ensure timely delivery of products and services.

Key Responsibilities

• Manage all inbound customer enquiries, including phone calls, emails, and face‑to‑face counter sales
• Process sales orders, delivery information, and invoices accurately and within required timeframes
• Resolve routine customer queries and manage expectations regarding delivery timelines, pricing, and availability
• Manage all invoicing for chemical (packaged and bulk) deliveries and gas cylinder orders
• Handle cash sales and prepare weekly cash reports for the Finance Manager
• Complete monthly, quarterly, and annual gas rental invoicing
• Direct new customers to the appropriate chemical or gas sales representatives
• Maintain accurate records of delivery dockets for chemicals and gas cylinders

Who are we looking for?

• Previous experience in customer service, order processing, or administration
• Strong attention to detail and ability to manage multiple priorities
• Ability to work autonomously and in small team environment
• Be a good team player
• Ability to think on your feet and problem solve
• Strong written and verbal communication skills
• Strong time management skills
• Excellent attention to detail
• Ability to work in a fast-paced and demanding environment

Benefits at IXOM

For a start, you'll work for a large global organisation, where you'll not only earn a competitive salary, but you'll also have access to an Employee Assistance Program, a recognition program, and a range of health and wellness benefits and discounts. 

Our wellbeing program is second to none, and we offer a range of education assistance and learning resources, as well as secondment and promotion opportunities to help you grow both personally and professionally. 

We support what’s important to you by promoting workplace giving, diversity and providing volunteering leave, and, of course, we offer flexible working wherever possible. 

To Apply

If this sounds like you, we’d love to hear from you!

Our Process 

At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants’ suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact our Talent Acquisition team.