Customer Service - Supply Chain

Australian Botanical Products (ABP), an IXOM brand, is a leading supplier of Essential Oils in Australia and New Zealand, with a growing presence in Asia. ABP has supplied essential oils, plant extracts and fragrances for use in a range of industries including cosmetic, pharmaceutical, food and flavour & fragrance. ABP is a TGA manufacturing facility offering contract manufacture and producing proprietary listed medicines for the domestic and export markets.

Expanding on IXOM’s established Keith Harris fragrance & flavour manufacturing and Bronson & Jacobs distribution businesses, ABP strengthens and grow IXOM’s specialised product portfolio, as well as local fragrance manufacturing capabilities, to open expanded customer markets.

About your role

We are searching for an enthusiastic Customer Service Officer to join our team based at our Lynbrook location. This role is required on site in Lynbrook 5 days per week.

This role would be a great position for someone looking to commence their career or looking to move in a customer focused role within a great industry. Attitude is everything in this position, if you bring us your can-do attitude, we will teach you the rest.

Key Responsibilities

• Manage the customer order process (end to end)
• Ensure the accurate delivery of the right product to the right customer
• Build and maintain excellent customer relationships
• Accurate recording and processing of all orders
• Monitor orders and take a proactive approach to resolve any potential problems
• Provide outstanding customer service
• Develop and maintain collaborative, cooperative and effective relationships with internal stakeholders

Who are we looking for?

• Have customer service experience, either phone based or face-to-face
• Be a good team player
• Ability to think on your feet and problem solve
• Strong written and verbal communication skills
• Strong time management skills
• Excellent attention to detail
• Ability to work in a fast-paced and demanding environment

Benefits at IXOM

For a start, you'll work for a large global organisation, where you'll not only earn a competitive salary, but you'll also have access to an Employee Assistance Program, a recognition program, and a range of health and wellness benefits and discounts. 

Our wellbeing program is second to none, and we offer a range of education assistance and learning resources, as well as secondment and promotion opportunities to help you grow both personally and professionally. 

We support what’s important to you by promoting workplace giving, diversity and providing volunteering leave, and, of course, we offer flexible working wherever possible. 

To Apply

If this sounds like you, we’d love to hear from you!

Our Process 

At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants’ suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact our Talent Acquisition team.