Technical Account Manager

About your role

Step into a pivotal role managing a well-established portfolio of customers across the Food & Beverage sector in the central North Island. As the trusted partner for day-to-day account management, you’ll deliver technical expertise, ensure compliance, and drive productivity improvements across key customer sites.

This is a growth-focused role, where you will:

• Strengthen relationships with existing clients
• Identify and convert new opportunities across IXOM’s cleaning, sanitation, and institutional product lines
• Expand IXOM’s footprint and accelerate market share in a dynamic, competitive industry.

If you enjoy working hands-on with customers and thrive in a consultative, solution-based sales environment, this role is for you.

Key responsibitilies

• Drive territory performance to meet financial targets.
• Deliver on customer contracts and SLAs through training, testing, audits, chemical reviews, and technical support.
• Build strong cross-functional relationships with customer teams—Operations, Quality, Technical, Procurement, H&E, and Environment.
• Grow the territory by converting F&B accounts to IXOM products and securing new business.
• Keep customers informed with timely updates on pricing, supply chain, compliance, and innovations.
• Support the delivery of positive customer outcomes through technical troubleshooting in customer plants.
• Support national F&B initiatives and projects, including travel outside your region.
• Share market and competitor insights with commercial teams to inform strategy.
• Collaborate with IXOM teams (Water, Dairy, Trading) to boost brand presence and unlock growth.

Who are we looking for?

We’re looking for a commercially savvy professional with strong technical sales expertise and a passion for customer success. You’ll bring:

• Tertiary qualifications in Chemistry, Chemical Applications, or Food Science
• Industry background in chemicals, food, or beverage sectors
• Proficient in Connect, SAP, Microsoft Office, and Power BI
• Strong financial acumen and data analysis capability
• Expertise in needs-based, solution selling with customer engagement skills
• Knowledge of food & beverage processing, cleaning, and sanitation (detergents/chemical handling advantageous)
• Practical, hands-on experience applying chemical solutions in industrial or food environments
• Highly beneficial, but not critical, will be B2B sales experience into the Food & Beverage sector.

Benefits at IXOM

For a start, you'll work for a large global organisation, where you'll not only earn a competitive salary, but you'll also have access to an Employee Assistance Program, a recognition program, and a range of health and wellness benefits and discounts. 

Our wellbeing program is second to none, and we offer a range of education assistance and learning resources, as well as secondment and promotion opportunities to help you grow both personally and professionally. 

We support what’s important to you by promoting workplace giving, diversity and providing volunteering leave, and, of course, we offer flexible working wherever possible. 

To Apply

If this sounds like you, we’d love to hear from you!

Our Process

At IXOM we are committed to employing individuals who align with our values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants’ suitability for a role including police / criminal background checks, medical, drug and alcohol testing, and reference checks.

Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact our Talent Acquisition team.